DIRECTOR OF OPERATIONS
10+ years in the field

Operations executive with over 10 years of experience in the BPO industry, specializing in business operations, team leadership, recruiting, and client relationship management. Holds a college degree in English Language, Literature, and Translation, bringing exceptional communication, organizational, and interpersonal skills to fast-paced and results-driven environments. Proven ability to optimize workflows, improve operational efficiency, lead cross-functional teams, and manage full-cycle recruiting and onboarding processes across multiple departments. Experienced in customer service and sales operations, database management, proprietary software platforms, spreadsheets, and softphone systems. Additional training and professional development in Emotional Intelligence, Organizational Culture, Interpersonal Relations, Effective Communication, Supervision Techniques, Technical Report Writing, Personal Development, and Advanced Excel. Recognized for strong leadership, coaching, mentoring, public speaking, and relationship-building abilities, with a proactive and solutions-oriented approach focused on accountability, performance improvement, and operational excellence.

Talent Acquisition Specialist | Recruitment & HR Professional
4+ years in the field

With over four years of experience in recruitment, candidate sourcing, interviewing, onboarding, and client coordination across multiple industries. Strong ability to identify top talent and create positive candidate experiences. Skilled in communication, relationship management, and working in fast-paced recruiting environments, with a passion for connecting companies with qualified professionals who support long-term growth and success.

Business Development & Marketing Partner

Sara Lebovits is a Business Development & Marketing Partner and an experienced people leader who has played an integral role in building and scaling high-performing teams and HR functions across multiple organizations.
Through her experience, Sara identified a consistent gap, many companies lack the structure, compliance, and people strategy needed to grow effectively. She brings a strong foundation in HR operations and compliance, paired with a practical, business-minded approach to solving real organizational challenges.
Sara leverages a wide range of people solutions to help companies build and scale both local and global teams, ensuring the right HR practices are in place to support sustainable growth.
Known for being direct, practical, and easy to work with, Sara helps companies cut through the noise, make better people decisions, and grow with confidence.

Talent and Business Development
2+ years in the field

Tara brings her Master’s in Industrial/Organizational Psychology and over two years of dedicated expertise. Serving as a strategic bridge between a company’s talent and management gaps and their HR solutions, she works across our various verticals to ensure organizational alignment and growth. With a sharp focus on helping companies scale efficiently, Tara partners closely with business leaders to identify core challenges and implement HR strategies that minimize overhead while maximizing human capital.

Her dual-impact role is central to driving the expansion of our Human Resources, Talent Acquisitions, and Global team services. From proactive client liaison and proposal management to executing full-cycle recruitment strategies, Tara ensures that every partnership is built on a foundation of precision, efficiency, and finding the right people to drive business success.

Coo
15+ YEARS IN THE FIELD

With over 15 years of experience in operations and human resources, Chesky’s expertise spans businessdevelopment, talent management, process optimization, and strategic workforce planning, making him a keydriver of our commitment to client satisfaction.

CEO
25+ years in the field

Brings three decades of experience in human resources management. In addition to his HR expertise, he is an Enrolled Agent (EA) in taxation, providing a strong accounting and financial reporting backbone to our operations. His focus on compliance and financial transparency ensures our clients receive reliable, cost-efficient solutions.

Supervisor – DR
15+ years in the field

Operations And Quality Manager
22+ years in the field

Results-driven BPO professional with 22+ years of experience, including 15 years in support and management. Rhoda is skilled in Quality, Operations, and Continuous Improvement with Green Belt Lean Six Sigma and COPC certifications under her belt.

Training Manager – PH
10+ years in the field

Results-driven Learning and Development Manager with more than a decade of experience in designing, developing, and delivering training programs that drive business results. Via is passionate about creating a culture of continuous learning and development that aligns with organizational goals. She holds relevant certifications and stays up-to-date with industry trends and best practices.

Talent Acquisition Manager
15+ years in the field

Joseph has been a veteran of the RPO space. For almost 15 years he has been a matchmaker: connecting talent with opportunities and turning their dream jobs into real ones; one success story at a time.

Business Administrator – PH
7+ years in the field

Joy is a versatile professional with a background in sales, customer service, and administrative support in both government and private sectors. She graduated as Cum Laude in college which reflects her dedication and excellence that has trinkled in her corporate roles. Her early sales experience from selling religious items as a child honed her ability to connect and build strong relationships, driving her growth, purpose, and passion for meaningful work experiences which propels her excellence in her corporate and administrative roles.

Director Of Operations
24+ years in the field

Erick has over 24 years of experience in the BPO industry and catered to different verticals servicing North American and European clients. With his extensive experience, he is able to lead multiple sites and geographies being the vendor of choice, while keeping consistent high employee retention and client rating scores.

Business Development Manager
10+ years in the field

With over a decade of experience in Business Development and Operations within the staffing industry, Manny brings passion and a strategic approach to aligning client goals with the right talent solutions. He has worked closely with onshore staffing firms to build strong partnerships, drive operational efficiency, and ensure successful placements that reflect each client’s values and mission. Known for his collaborative mindset and results-driven focus, Manny draws his passion for team dynamics, developed through his involvement in sports, to foster cohesion, accountability, and long-term success across every engagement.

Strategic Operations Coordinator
7+ years in the field

Jaz is an accomplished professional with over 7 years of experience supporting clients in healthcare, technology, and human resources. A native of the Philippines who relocated after graduation, she brings a unique cross cultural perspective and deep understanding of both U.S. and Filipino workforces. Jaz worked with the BPO industry based in the Philippines as the liaison for the U.S. office, and held roles in executive recruitment and business development after moving to the U.S. She excels in client relationship management, cross-functional coordination, and leveraging ERP and CRM systems to drive service quality. Jaz is known for aligning client needs with business goals and consistently delivering with discretion, professionalism, and operational efficiency.

PRESIDENT
30+ years in the field

Brings three decades of experience in human resources management. In addition to his HR expertise, he is an Enrolled Agent (EA) in taxation, providing a strong accounting and financial reporting backbone to our operations. His focus on compliance and financial transparency ensures our clients receive reliable, cost-efficient solutions.

COO
30+ years in the field

A former owner of an award-winning staffing and recruiting company, Anna Santucci has three decades ofexperience in operations, finance, human resources, and client development. Her experience of leadership in theonshore staffing industry, combined with her strategic insights, makes her an essential part of our executiveteam.

CEO
15+ YEARS IN THE FIELD

With over 15 years of experience in operations and human resources, Chesky’s expertise spans businessdevelopment, talent management, process optimization, and strategic workforce planning, making him a keydriver of our commitment to client satisfaction.

Accounting And Payroll
5+ years in the field

Deborah is a Finance and Payroll Specialist with over 5 years of experience supporting privately-owned businesses. Her core skills include payroll processing, tax reporting, budgeting, forecasting, and full-cycle accounting. Fluent in Spanish and known for maintaining strict confidentiality, she has streamlined operations and improved financial accuracy across multiple clients. Deborah has coordinated audits, produces a variety of financial reports, and consistently enhance efficiency in support of executive leadership.